1. Our plan covers the services of one car per client. A customer's car number will be their registration number with our portal. It would be mandatory for the customer to show their registration number to avail the services for that car. Services will not be provided if the registration number and the car number do not match.
2. In case a person owns multiple vehicles, he would be required to buy our policy for each vehicle if he wishes to avail our services for all of his vehicles.
3. Services will activate after 48 hours of completion of registration and payment.
4. For the purpose of payments and other monetary issues, the company shall comply with the bank calendar (for the purpose of recognizing working days and official holidays).
5. The duration of the plan is of one year (365 days, and 366 days in case of a leap year). This will commence from the date on which the plan becomes operative in terms of providing services. (Example: Let's say registration and payment is completed on 1st July 2023, it will take 48 hours for for the plan to activate. Now the the span of 1 year will commence from 4th July, 2023 and will go on till 4th July 2024.)
6. Our policy is chargeable at ₹2500/car for a period of one year. At the end of one year(one year will be calculated as per the above mentioned clause)the customer can renew their plan upon the payment of the same amount.
7. Services will only be provided to cars in running condition. During the sale of the policy, our agents will duly inspect the car and examine the condition of your car.
8. Only the first three services are free and given during the first year of the policy.
9. The first three free services will only be applicable within the Lucknow city limits. Services will be given in both rural and urban areas.
9. If the vehicle is outside lucknow city limits, service charges for towing/roadside pick services will apply, which are calculated based on the market rates.
10. If the vehicle is outside the city/state limits, relevant taxes like toll tax, border tax etc will apply and shall be duly payable by the customer.
11. Inter city toll taxes will be duly payable by the customer. (Even during the first three services?)
11. If the customer calls for a service, and our executive has reached such a destination for the said service, it shall be counted as a service. This implies that, if our executive is at the destination for inspection, whether or not, there is a need for service at the said spot, it shall be counted as a service.
12. After the first three free services, towing service rate will be calculated as per the situation at hand, the kilometers covered and any other relevant criteria. And it shall be duly payable by the customer as per the market rates for such towing services.
13. The members of our plan will get a discount of 10% on the total bill of services after the first three free services.
13. Towing services by a hydra crane will be charged extra as per the market rates.
14. If a customer is not around their registered vehicle, or in case of any other circumstances whereby our service executives have to wait on site to provide the service, waiting charges shall apply. These waiting charges are priced at ₹300/hour.
15. On site repair services during the first three services and otherwise will be limited to minor repair services. Our executives will tow your vehicle to the relevant service center if your vehicle is out of bounds of minor repair services.
16. Only the first three services will be free. Please note that whatever material (fuel, minor spare parts and such other commodities) that will be used in such services will be duly payable by the customer. Only the service will be free(first three).
17. Flat tyre repair services, after the first three free services will be chargeable as per the market rates.
18. Jump start services, after the first three free services will be chargeable as per the market rates.
19. Rates for repair services, after the first three free services will be calculated as per the service provided and will be set as per the market rates.
20. In case the vehicle is out of bounds of minor repair services, our service executives will tow the vehicle. And charges for such towing will be applicable (calculated as per the rate of towing) and will be duly payable by the customer.